Returns Policy

Consumer’s revocation right:

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations you have the right to revoke this agreement within fourteen (14)days without giving reason. The revocation term shall be fourteen (14) days starting at the date at which you or any third party designated by you (other than the delivery agent) shall have taken possession of the product.

You shall be responsible for any deterioration of the product only if such deterioration has been caused by any treatment exceeding the orderly examination of the condition, characteristics, and functionality of the product.

In that regard we assume and kindly ask you to return the product(s) to us in a new and unworn condition with all original labels and tags still intact and inside the original bag and packaging. Please be sure to wear your own lingerie when trying on briefs and thongs. For the avoidance of doubt, this will not adversely affect your ability to return the product(s) with respect to the exercise of your statutory right of revocation. However, we want to highlight that any use of the goods beyond the intended use of the product(s), which was not necessary for testing the condition, characteristics and functioning of the product(s) and which leads to a loss of value, may affect the refund of the purchase price.

For ensuring best possible processing of your revocation, the notice of contract revocation should be requested through the online Returns Portal, by providing your email address and order number.

Submitting your request via the Returns Portal:

1. Enter your email and order number
2. Select the item(s) you wish to return for refund, exchange or credit note
3. Finalise your return request on the Returns Portal
4. Receive courier label via email within 48 working hours and print
5. Package up your return and ensure garments are in required condition
6. Record tracking number and take to courier drop-off or arrange collection

Once your return request has been processed via the portal, the Câline Fantaisie team will email you confirmation of your request. We will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund, partial refund or, if requested, a Credit Note will be issued subject to the returned goods meeting the required conditions listed above.

Effects of revocation

If you revoke this agreement, we must refund to you all payments that we have received from you including the costs of delivery(except those incremental costs that have been caused by your selection of a delivery method different from the cheapest standard method offered by us).We will refund the payments immediately, however, no later than by fourteen (14) days after the date at which we have received your notice of withdrawal of this agreement. For such refund, we shall use the same payment method that you have used for payment of the original transaction unless we have expressly agreed otherwise with you; in no event, we will charge any fees for the refund. We may refuse the refund until we have received the product back.

You must immediately, in any case no later than fourteen days after the date at which you have notified us on your withdrawal of this agreement, return the goods to us. To meet the deadline, it shall be sufficient that you send away the products prior to expiry of the deadline.

The goods shall be returned to following address:

You bear the direct costs of returning the goods. We recommend that you use a tracked and signed for service, with a courier or registered postal service to send back the goods to the address above.. We suggest that you insure the goods as they are within your care. In case of dispute, we also recommend that you retain proof of return, such as a postal receipt or consignment note. Notwithstanding the foregoing, in no event will this affect your right to commission a shipping carrier of your choice to return the goods at your expense.


Should you wish to exchange your order for a different size and/or product(s) please register your exchange request using the online Returns Portal on Fill out the required information and request the item you wish to exchange for. If the item you wish to exchange for is a different style and not the item in a new size, please contact our customer service team so that stock availability can be checked.