Consumer’s revocation right:
We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations you have the right to revoke this agreement within fourteen (14)days without giving reason. The revocation term shall be fourteen (14) days starting at the date at which you or any third party designated by you (other than the delivery agent) shall have taken possession of the product.
You shall be responsible for any deterioration of the product only if such deterioration has been caused by any treatment exceeding the orderly examination of the condition, characteristics, and functionality of the product.
In that regard we assume and kindly ask you to return the product(s) to us in a new and unworn condition with all original labels and tags still intact and inside the original bag and packaging. Please be sure to wear your own lingerie when trying on briefs and thongs. For the avoidance of doubt, this will not adversely affect your ability to return the product(s) with respect to the exercise of your statutory right of revocation. However, we want to highlight that any use of the goods beyond the intended use of the product(s), which was not necessary for testing the condition, characteristics and functioning of the product(s) and which leads to a loss of value, may affect the refund of the purchase price.
For ensuring best possible processing of your revocation, the notice of contract revocation should be requested through the online Returns Portal, by providing your email address and order number.