Privacy Policy

What personal data do we collect about you?

1. Technical data

When visiting our website, we collect technical data, which your browser transfers automatically (in particular your IP-Address, time of access, requested websites/data, referrer URL, operating system and product and version information of the browser used) (“technical data”).

2. Registration data for your user account

By creating a Câline Fantaisie account; we collect some personal data which you provide us with, such as your name, email address, billing and shipping address (“account data”). You also have the option to save your telephone numbers and review your past orders and deliveries. Upon registration and placing your first order, we will collect your telephone numbers and addresses and review your past orders and deliveries and add these data to your user account.

3. Order data

By placing an order with our online shop, we collect some personal data which you provide us with. Such as your name, email address, telephone numbers and shipping and billing addresses. Furthermore, we collect your order number, details of the purchased goods (e.g. item title, size, colour, purchase price, etc.), payment method, notifications and communications regarding purchases (e.g., revocation notices, complaints, and notifications to customer service), delivery and payment status, return status, details of service providers involved in the execution of the contract (e.g. tracking numbers of our nominated couriers such as YUNexpress, DHL Courier) ( “order data”).

4. Payment data when placing an order

We offer you various common payment methods in e-commerce, in particular credit/debit card and wire transfer. For the execution of payments, we collect the payment data provided by you. We receive further payment data from external payment service providers and credit agencies with whom we cooperate for the execution of payments and for credit checks. We only pass on data to our payment service providers that is necessary for payment processing and for the performance of the contract concluded.

5. Shopping interest data

We may use your personal information provided in the checkout, your shopping interest data, meaning information about what types of products you prefer, seize, colours and brands, and purchasing behaviour for our internal marketing and demographic studies (“shopping data”).

6. Data for our Newsletter

When you register to our Newsletter, we collect your email address, name, location and your technical data. By subscribing to our newsletter you will receive email alerts for new products, collections, features, sample sales, special offers, contests, events of interest, and promotions.

When do we delete your personal data?

The technical data is regularly deleted or aggregated immediately after leaving the website. Your order, payment, shopping and account data is generally deleted as soon as it is no longer required for the performance of the contract or for the provision of your user account, unless there is no other legitimate purpose (in particular the fulfilment of commercial or tax retention obligations). The newsletter data will be stored as long as you have subscribed to the newsletter.

Which rights do you have?

You have the right to request information about the data we have stored about you in accordance with Art. 15 GDPR, to request the rectification of inaccurate data in accordance with Art. 16 GDPR and to request the erasure of data in accordance with Art. 17 GDPR or the restriction of data processing in accordance with Art. 18 GDPR. Under the conditions of Art. 20 GDPR, you may also request the transmission of personal data to you or a third party. Furthermore, in accordance with Art. 21 GDPR, you have the right to object to the processing of your data, provided that the reason for the objection arises from your particular situation and it concerns data that we process to protect one of our interests worthy of protection or if it concerns the use of your data for direct marketing.

Furthermore, you have a right to lodge a complaint with a competent supervisory authority pursuant to Article 77 GDPR if you consider that we are not processing your personal data in accordance with applicable law.

If you have given us consent to process your personal data, you can withdraw this consent at any time without providing reasons and with effect for the future at the email address provided above under the contact details. Additionally, at all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email, in particular newsletter emails, we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service and easily exercise your right to withdraw your consent to the sending of the newsletter and any other services or updates to which you have subscribed.

Should you wish to change your cookie selection, you may change your settings at any time by accessing the cookie settings.